As the time-tested adage goes, “Prevention is better than cure.” Engineers and ICT providers generally work on finding a solution for the failure upon its occurrence. The break/fix model is the most common method adopted throughout Egypt and the Middle East, despite the fact that it has proven to be time consuming and money wasting; and in some incidents, results in grave consequences with priceless data losses if the problem is not addressed properly or on-time.
Equinox offers an efficient and successful alternative to the commonly used but low-performing break/fix model. E.TTS, the Total Technical Support solution from Equinox, presents you with a mix of proactive and reactive methods to ensure meticulous and all-encompassing preparation for any potential technical issues. This solution model is the best way to resolve difficult network issues effectively, while still enhancing the system’s overall performance.