Contact Center sets the foundation for positive customer service, a primary factor in building a stronger business.
Escape from the largely reactive mode of traditional call centers and engage more proactively with your customers, connecting people with the information, expertise, and support they need: when and where they need it most.
- Delivery of each contact to the most appropriate resource anywhere in the enterprise
- Comprehensive customer profiles using contact-related data
- Segmentation of customers, and monitoring of resource availability
- Routing to the most appropriate resource to meet customer needs and conditions
- Increase caller satisfaction through improved agent performance